Location: Lahore
We are looking For a Customer Service Representative for Premier Solutions
Salary: 35,000 to 45,000 per month + Incentive
Location: Gulberg, Lahore
Timings: 05:00 pm to 02:00 am (Night Shift)
Monday to Friday
Key Responsibilities:
� Manage inbound and outbound calls
� Identify and assess customers� needs to achieve satisfaction
� Build sustainable relationships and trust with customer accounts through open and interactive communication
� Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
� Keep records of customer interactions, process customer accounts, and file documents
� Follow communication procedures, guidelines, and policies
� Take the extra mile to engage customers’ client relationships, addressing any concerns or issues
� Build and maintain client relationships, addressing any concerns or issues.
Requirements:
� Proven experience as a Customer Support Executive in the logistics or transportation industry, with a track record of meeting or exceeding sales targets.
� Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
� Strong negotiation and problem-solving skills.
� Ability to work independently and as part of a team, with a results-driven mindset.
� A bachelor’s degree in business, marketing, or a related field is preferred.
If you are a motivated and goal-oriented individual with a passion for sales and the trucking industry, we encourage you to apply for this exciting opportunity to drive revenue growth and make a real impact on our business.
[ Apply at: [javascript protected email address] ]