Location: Karachi
Systems Ltd. is looking for *Customer Support Executive* for Karachi Office.
Job description:
Serve customers by providing product and service information and help them in resolving their problems.
Resolves product or service problems by clarifying the customer�s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepare reports related to customer experience, customer needs, recurring issues and tickets� turnaround time by collecting and analyzing customer queries data.
Open customer accounts, and maintain customers and financial record.
Should know how to handle sales with online customers.
Requirements:
Education: Intermediate or above (Candidates have O & A Levels Background shall be preferred) Relevant experience is preferred (Customer Service Experience preferred)
Excellent English communication skills ideally with American accent Strong analytical and problem-solving abilities.
Willing to work as per the US working hours
Job Types: Full-time, Contract
Contract length: 12 months
Salary: Rs50,000.00 – Rs65,000.00 per month
Experience:
Customer Service (International Campaign): 1 year (Preferred)
Language: Fluent English (Preferred)
Shift availability: Overnight Shift (Preferred) Night Shift (Preferred)
[ Apply at: [javascript protected email address] ]