Location: Islamabad
We are currently looking for a Technical Support Engineer Specialist in the Customer Care Department of our Islamabad – Office with practical experience and knowledge responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Qualification: BS/MS in Electrical Engineering.
Experience: 1-2 Years
Job Description:
– Report Diagnostics thrice a week.
– Timely Alarms clearance & queries (internal & external).
– Ticket Closure within set SLA.(JSM).
– Up to date with the latest advancements in products.
– Making sure the team is following the SOPs for all cases.
– Assuring 100 percent answer ratio of Incoming calls.
– Ensuring timely response to emails within set SLA.
– Ensuring all the tasks associated with the NOC team are completed.
[ Apply at: [javascript protected email address] ]