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Customer Support Executive (Islamabad)

Industry: Customer Service
Location: Islamabad

PkTeam is hiring a Customer Support Executive.
. Associate degree in Computer Science, Software Engineering, Information Science/Systems or equivalent.
. Industry experience holder with at least 1 year of experience
. Must have exceptional English speaking & writing skills.
. Must have a neutral American accent.
. Must have knowledge of CRM Systems & Support Applications.
. Candidates with experience in Zoho/Zendesk/Salesforce/Freshdesk will be preferred.
. Provide exceptional customer service while responding to phone, e-mail & chat for Technical Support.
. Represent the customer to ensure serviceability & product quality issues are being tracked, prioritized, resolved, & incorporated into the product release cycle.
. Track & monitor all support cases to ensure timely resolution & follow-up.
. Clearly identify, document, & find solutions for customer issues & product problems.
. Escalate critical customer situations to the appropriate level of management & engineering expertise.
. Communicate technical issues & solutions to the engineering, QA, sales, & support teams as well as to the customer base.
. Contribute to documentation and knowledgebase article library.
. Experience supporting multiple, simultaneous engagements/customers.
. Excellent analysis & debugging skill.
. Ability to function as an individual contributor and/or a member of a team.

Benefits:
· Market Competitive Salary.
· Provident Fund.
· Free Accommodation.
· Subsidized Lunch.
· Medical Benefits.
Number of Positions: 2
On-site job.
Location: Rawalpindi


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