Location: Islamabad
Employment Type:* Full-time, Long-term (US Timings, PK Night Shift 6 PM to 4 AM)
Compensation:* Starting from PKR 100,000 to 150,000 per month
Company Overview:
We are recruiting for a rapidly growing company in the mental health and wellness industry, dedicated to enhancing mental health access through innovative solutions.
We connect clients with experienced therapists to provide top-notch care.
Job Description:
We are looking for a dynamic *Customer Service Executive* with a growth hacking mentality—someone who excels in customer support, system optimization, and administrative management. This role offers significant room for growth, and we seek individuals eager to learn and make an impact.
Key Responsibilities:
Lead and Optimize Operations: Drive customer service excellence and continuous improvement.
System Development: Implement and refine systems to boost efficiency.
Client Management: Oversee client appointments and inquiries for a seamless experience.
Billing and Claims: Manage billing processes with precision.
Software Utilization: Effectively use and improve billing software.
Record Keeping: Maintain accurate records and provide timely updates.
Collaboration: Work with mental health professionals to meet client needs.
Positive Environment: Uphold a work culture that aligns with our core values.
Requirements:
Growth Mindset:* Eager to learn and grow in a fast-paced environment.
Leadership Skills:* Strong organizational, multitasking, and leadership abilities.
Accent:* Strict requirement for an American or neutral accent.
Billing Proficiency:* Proficient in billing software and processes.
Tech-Savviness:* Familiarity with online therapy platforms is a plus.
Shortlisted Candidates will be reached out for telephonic and in person interviews.
Shorlisting will be based on the audio introductions .
Applications or interest without audio intro will not be entertained
[ Apply at: [javascript protected email address] ]