Location: Karachi
Manager Service Quality & Consumer Protection (Compliance Department) (Relevant experience-3 Years)Graduate Preferably Masters.
Job Responsibilities:
– Design and implement consumer protection framework including effective complaint redressal mechanism, service quality standards, conducting CAF, Mystery Shopping and client satisfaction survey in line with regulatory requirement.
– Design and monitoring of Service Quality standard.
– Conduct Assessment Framework (CAF) exercise
[ Apply at: [javascript protected email address] ]