Salary: Rs. 35000
Industry: Sales
Location: Lahore
We are looking for a dedicated and proactive Outlet Assistant Manager to join our retail company. As the Outlet Assistant Manager, you will support the Outlet Manager in overseeing the day-to-day operations of our retail outlet, ensuring excellent customer service, efficient processes, and a positive shopping experience. This role offers an opportunity to contribute to the success of our retail business by leading and motivating a team to achieve sales targets and maintain high operational standards.
Responsibilities:
Team Leadership: Assist the Outlet Manager in supervising and motivating a team of retail associates. Provide guidance, support, and training to ensure exceptional customer service, adherence to company policies, and achievement of sales goals.
Customer Service: Maintain a customer-centric focus by ensuring that all customers receive a welcoming and personalized shopping experience. Address customer inquiries, complaints, and escalations promptly and professionally.
Sales Performance: Collaborate with the Outlet Manager to develop and implement sales strategies to meet or exceed sales targets. Monitor sales performance, analyze trends, and identify areas for improvement. Provide coaching and support to the sales team to drive sales growth.
Inventory Management: Assist in managing inventory levels to ensure optimal stock availability and minimize stock discrepancies. Conduct regular stock checks, perform inventory reconciliations, and coordinate with the Warehouse team for replenishment.
Visual Merchandising: Work closely with the Visual Merchandising team to ensure effective product presentation and display in line with company guidelines. Monitor and maintain visual standards on the shop floor, including product placement, signage, and cleanliness.
Operational Efficiency: Assist in implementing and maintaining efficient store operations, including cash handling, opening and closing procedures, and loss prevention measures. Identify opportunities to streamline processes and improve operational effectiveness.
Staff Scheduling: Support the Outlet Manager in creating and managing employee schedules, ensuring adequate staffing levels to meet customer demand while controlling labor costs.
Training and Development: Assist in training new hires on company policies, procedures, and product knowledge. Conduct ongoing training sessions to enhance the skills and product knowledge of the sales team.
Reporting and Analysis: Generate reports on sales performance, customer feedback, and operational metrics. Analyze data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to the Outlet Manager.
Requirements:
Education: High school diploma or equivalent. Additional education in retail management or a related field is a plus.
Experience: Previous experience in a retail environment, with at least 2-3 years of experience in a supervisory or assistant manager role.
Retail Knowledge: Strong understanding of retail operations, including sales techniques, customer service, inventory management, and visual merchandising.
Leadership Skills: Ability to lead, motivate, and develop a team. Excellent communication and interpersonal skills to effectively interact with staff and customers.
Customer Focus: A customer-oriented mindset with a passion for providing exceptional service. Ability to resolve customer issues and create a positive shopping experience.
Sales and Results-Driven: Track record of achieving and exceeding sales targets. Strong analytical skills to monitor performance and implement strategies for improvement.
Organizational Skills: Detail-oriented with the ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities simultaneously.
Problem-Solving: Proactive and resourceful in addressing challenges and finding solutions. Ability to make sound decisions in a fast-paced retail environment.
Computer Proficiency: Basic computer skills, including familiarity with point-of-sale (POS) systems and Microsoft Office applications.
If you are a motivated and customer-focused individual with a passion for retail, we encourage you to apply for the role of Outlet Assistant Manager. Join our team and contribute to creating a positive and successful shopping experience for our customers while driving sales and operational excellence.
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