Salary: Rs. 80000
Industry: Customer Service
Ensure effective and consistent communication throughout the team,
Encourage feedback and customer insight in order to enhance the customer experience.
Responsible for the team monthly targets and ensure target achievement on a regular basis.
Provide customized, highest quality customer support
Giving support to Call Centre Executives
Responsible for needs assessments, performance reviews
Monitoring random calls to improve quality, minimize errors and track operative performance
Keep records of all conversations in our Call Centre database in a comprehensible way
Keep updated with company developments, products, offerings, etc. and ensure that the updates are delivered to the teams
Must have Experience of handling Call Center Floor
Must have Experience of Telesales
Having Experience of handling a Team of 15 Sales Agents