Customer support executive (Islamabad)

Employer: ibex.
Salary: Rs. 21500
Industry: Customer Service
Location: Islamabad

Job Overview:
Responsible for acting as a liaison between our customers and the respective client. Assists the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

• Handling chats/emails/calls /queries/requests
• Complaint Management & Solving Customer grievances
• Applying process/product knowledge
Location: Karachi, Lahore & Islamabad
Salary: Up to PKR 21,500
Working Hours: 9
Job Shift: Rotational

Key Responsibilities:
• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Job Specification:
• Intermediate or above
• Age limit: 18-30
• Excellent communication
• Proficiency with MS Office particularly MS Excel
• Flexibility to work in shifts
• Customer-centric attitude
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund & Overtime provided
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Conveyance (females only)
• Internal Job Opening in different departments

Email Subject: Customer Support Executive – Domestic

[ Apply at: [javascript protected email address] ]