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Inbound Call Center Agent Required (Karachi)


Employer: Paragon Associates
Industry: Customer Service, Marketing & PR, Telecommunications
Location: Karachi, Pakistan

Job Description:

- Answer calls professionally.
- Respond to customer inquiries.
- Research required information using available resources.
- Handle and resolve customer complaints.
- Provide customers with product and service information.
- Enter customer information.
- Process orders, forms and applications.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Complete call logs.
- Produce call reports.
- Proficient in relevant computer applications.
- Knowledge of customer service principles and practices.
- Knowledge of call center telephony and technology.
- Graduate Level.
- Six months or more experience in a call center environment.
- Customer service experience.
- Good data entry/keyboard skills.

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