Employer: Celeritas Solutions
Industry: Customer Service
Location: Karachi, Pakistan
1) Excellent command on written & Spoken English.
2) providing help and advice to customers
3) communicating courteously with customers by telephone, email, letter etc
4) investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
5) handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.