Employer: Systems Limited
Industry: Management, Textile and Manufacturing
Location: Lahore, Pakistan
• EXPERIENCE: 2-3 years industry experience (Business Process Outsourcing / Call Center) and proven track record of Quality Service to consumers on schedule – Having QA background would be an edge
• EDUCATION: at least a Graduate
• SERVICE RECORD: Flawless service record i.e. having no track of performance and/or adherence issues in the past.
REQUIRED SKILL SETS:
• Analytical – Having ability to examine problems effectively and evaluate alternate solutions
• Dependable – Able to take up the ownership of the situation and accomplish goals independently.
• Diligent / Hard-working – Tries and gives out his/her very best at all times
• Decisive – Make spontaneous yet correct decisions
• Optimistic – Should be optimistic in approach, particularly when handling escalations, grievances, etc.
• Time Management – Should be able to meet the set timelines / deadlines
• MS Office proficiency – Should have sound acquaintance with MS Office tools required for his/her daily operations, reporting, etc.
• Should have excellent management and leadership skills
• Should possesses effective communication skills (Oral & Written)
• Should be a team player