Salary: Rs. 50000
Industry: Customer Service
We are seeking a Customer Retention Specialist (CRS) to join our team. The primary responsibility of a CRS is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The CSR will create strong working relationships with the Software Sales team, and other internal teams to ensure complete customer satisfaction.
• Excellent written and verbal communication skills are a must,
• 2+ years of sales, renewal or account management experience or a combination of experience and education
• Strong organization skills with an emphasis on territory management
• Excellent PC and internet skills with a strong understanding of Microsoft Office
Working hours will be between 5pm to 5am, Pakistan time, with a business day of 8 hours a day.
Salary: 40,000 – 50,000 PKR