Employer: Talent Hunters (Pvt.) Ltd.
Industry: Customer Service, Telecommunications
Location: Lahore, Pakistan
– Receive inbound calls.
– Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
– Document all calls with regards to participant inquires accurately using Call Tracking System.
– Follow-up with participants within a 24-hour period in regards to the initial phone call.
– Knowledge of products
– Provide quality customer service on every call.
– Communicate clearly and effectively with participants.
– Promote good listening skills.
– Manage length of calls.
– Recognizing and managing assertive customer calls.
– Promote teamwork and call center success.
– Review monthly publication of Effective Telephone Techniques.
– Listen to and critique recorded conversations for purposes of improving customer skills.